Refund Policy

Last updated: February 22, 2026

1. Eligibility for Refunds

You may request a refund within 24 hours of receiving your order if the product is damaged, expired, or incorrect.

2. Non-Refundable Items

Prescription medications that have been opened, personal care items that have been used, and products without original packaging are not eligible for refunds.

3. How to Request a Refund

Contact our support team at support@esiomed.co.ke or call +254 700 000 000 with your order number and reason for the refund. Include photos of any damaged items.

4. Refund Processing

Approved refunds will be processed within 3-5 business days via M-Pesa to the phone number used for payment.

5. Exchanges

We offer exchanges for damaged or incorrect items at no additional cost. Contact us within 24 hours of delivery.

6. Contact

For refund inquiries, email support@esiomed.co.ke or call +254 700 000 000.