Support Center
How Can We Help?
Find answers to common questions or reach out to our support team.
Frequently Asked Questions
How do I place an order?
Browse our products, add items to your cart, proceed to checkout, fill in your details, and pay via M-Pesa. You'll receive a confirmation once your order is placed.
What payment methods do you accept?
We currently accept M-Pesa payments. An STK push will be sent to your phone during checkout for secure and instant payment.
How long does delivery take?
Same-day delivery is available within Nairobi for orders placed before 2 PM. Other regions take 1-5 business days depending on location.
Can I return a product?
Yes, you can return damaged or incorrect items within 24 hours of delivery. Please contact our support team with your order number and photos of the issue.
Do I need a prescription for certain medicines?
Yes, some medicines require a valid prescription. These are marked with an "Rx" badge. You can upload your prescription during checkout or contact our pharmacist.
How do I track my order?
Use the Track Order page and enter your order number. You can also view order status from your dashboard if you have an account.
Still need help? Contact us directly.
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